Refund policy

Digital Download & Refund Policy

Peach Unicorn Designs sells digital knitting and crochet patterns supplied as downloadable PDF files. No physical product will be posted to you.

Digital delivery

Your pattern files will be made available electronically after checkout and will normally also be sent to the email address supplied with your order.

Please check that your email address is correct before completing checkout. If your pattern email does not arrive, please check your spam or junk folder before contacting us.

Cancellations and change-of-mind refunds

By requesting immediate access to your digital pattern, you agree that delivery may begin before the end of any applicable cancellation period and acknowledge that your right to cancel may be lost once the download or access to the digital content has begun.

Because digital files cannot be physically returned, change-of-mind refunds are not normally available after a pattern has been downloaded, accessed or emailed to you.

If you contact us before accessing or downloading the pattern, we will consider your cancellation request in accordance with your applicable consumer rights.

Faulty, incomplete or inaccessible files

Please contact us if:

  • Your download link does not work.
  • The PDF file is damaged or will not open.
  • Pages are missing from the file.
  • You received a different pattern from the one ordered.
  • The pattern is materially different from its listing description.

We will first try to resolve the problem by providing technical assistance, a corrected file or a replacement download. If we cannot provide the pattern as described within a reasonable time, you may be entitled to a refund.

Duplicate purchases

If you accidentally purchase the same pattern more than once, please contact us with both order numbers. Once the duplicate orders have been confirmed, we will refund the duplicate purchase.

Pattern choice and compatibility

Please read the product description, skill level, terminology, materials and file information before ordering.

A refund will not normally be provided because:

  • You changed your mind after receiving the pattern.
  • You purchased the wrong pattern and have already accessed or downloaded it.
  • You do not have the required materials, software or equipment.
  • The pattern is beyond your preferred skill level.
  • Your device or printer settings prevent you from opening or printing an otherwise working PDF.

We are always happy to help with downloading, opening or printing your files.

Personalised and custom patterns

Work on personalised or custom-made patterns may begin shortly after an order is received. Once this work has begun, the order cannot normally be cancelled or refunded unless the supplied file is faulty, incorrect or not as agreed.

Please check all names, dates, wording and other personalisation details carefully before submitting your order.

Free patterns

No refund is available for a pattern supplied free of charge. However, please contact us if a free download is faulty or inaccessible, and we will do our best to provide a working replacement.

Requesting assistance or a refund

Please contact:

Vivienne Harding trading as Peach Unicorn Designs
81 Whitworth Terrace
Spennymoor
Co Durham
DL16 7LF
England

Email: sales@peachunicorndesigns.com

Please include:

  • Your name
  • Your order number
  • The email address used for the order
  • The name of the pattern
  • A description of the problem

Please contact us within 30 days of receiving your files where possible. This 30-day request period does not limit any statutory rights that may apply.

Approved refunds

Approved refunds will be returned to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Statutory rights

Nothing in this policy excludes or limits your statutory consumer rights. Where the law in your country gives you rights that cannot legally be excluded, those rights will continue to apply.